The growing influence of AI in business presents a complex challenge for top decision-makers: identifying areas where AI excels and others where human-AI collaboration is most effective. In a recent interview with Kieran Powell, EVP of Channel V Media, WellSky Chief Technology Officer Joel Dolisy shared his perspective on when to use AI and when to rely on humans.
For the past six years, WellSky has integrated AI-based capabilities into its solutions, well ahead of the recent surge in generative AI. We rely on traditional machine learning (ML) predictive analytics and robotic process automation (RPA) to ensure a holistic approach to AI’s capabilities and consider the people using them.
Our approach has always centered on clinicians, emphasizing transparency about how the system arrives at its recommendations. We prioritize the mitigation of biases in the datasets used to train our models, ensuring a responsible integration of these technologies. Achieving this has been a gradual, iterative process focused on continuous improvement. Now, WellSky is building on this strong foundation to address the new challenges presented by generative AI.
“Humans are at the center of what we do, whether they are patients or clinicians, and it needs to continue to be that way. Ensuring that we understand that AI is there to support and not supplant people is how we approach everything,” said Joel during the interview. “People need to be able to override a proposed choice made by an AI system, and they need to be able to see why the AI system is making its recommendation.”
“As I look further out, I believe that those AI technologies will have more reasoning capabilities, that will come closer and closer to how humans reason about certain problems, making them better suited to solve complex, multi-step, multi-variable problems. I still believe that humans will be in the loop of accepting those solutions and questioning their validity for the foreseeable future.”
The full interview can be found here.
