Most Salesforce managers did not spend a year living in Leicester, England, studying how museums tell stories. Katie Rogers did, and that detour is still shaping her life and work today.
Katie is a manager of Information Technology at WellSky, leading the team of Salesforce administrators. Based at WHQ and living in Belton, Missouri, she stays connected to a wide cross-section of the organization through roadmap planning, stakeholder management, and the hands-on work of ensuring Salesforce processes are built the right way.
Her résumé reads like a career in tech, but at its core, it's rooted in people. Katie holds a bachelor's degree in history and a master's degree in museum studies, earned during a year abroad that she describes as one of the most formative experiences of her life.
That education was not a detour from a career in systems and process work – it was preparation for it.
Studying how people move through exhibits, engage with information, encounter friction, and navigate intuitive experiences translates directly to designing software workflows and leading complex implementations.
Whether working on Service Cloud Voice implementations, Health Cloud org migrations, or process builder modernization projects, Katie returns to the same question a good curator asks: What is the person on the other end actually experiencing?
The pull toward healthcare was personal. Katie's mother is a nurse, and growing up meant seeing firsthand the weight and complexity that comes with that work. When the opportunity arose to bring her Salesforce expertise to a company focused on improving healthcare systems, it felt like the right fit.
"I wanted my work to connect to something that matters to people I care about," Katie said, noting that sense of purpose has remained with her as the role has evolved.
Over the past year, Katie has been building the Salesforce administrator team while staying close to the technical work she enjoys most. She describes herself as a fast thinker who can pivot quickly when circumstances change, a skill that has become increasingly valuable as the team explores emerging AI capabilities and identifies ways to incorporate them into everyday work.
But the skill Katie mentions most readily is storytelling.
Shaping the direction of a team, gaining stakeholder buy-in, and explaining why a process change matters all come down to telling a story clearly and convincingly.
At home, that storytelling instinct takes a different form. Katie unwinds with books and video games, drawn to both for the same reason: a good story. Milo, Tucker, Zoey, and Blue – two dogs and two cats, respectively – ensure there's rarely a dull moment.
The master's degree she completed in England remains the accomplishment Katie returns to most often, not because of what it represents on paper, but because of what it helped build: resilience, independence, and a way of thinking about design and human experience that still shapes her work today.
